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Company FAQ

  • Can you supply the relevant documentation?

    Yes, we can provide all necessary documentation, including: Certificate of Origin, Certificate of Conformance/Analysis, Commercial Invoice, Packing List, Insurance Documents, Bill of Lading and other export-related paperwork as required for customs clearance.
  • Does your company have some qualifications?

    Yes. Our manufacturing process is ISO 9001 certified. For exports, we can provide CE certification to ensure smooth customs clearance in your country.
  • What about your products quality?

    We can provide you some samples for quality inspection. If you order, we guarantee the quality is same with sample. In case of quality problem, we can sign agreements and our company will perform the duties.
  • Are you a trading company or manufacturer ?

    Yes. We are both a trading company and a manufacturer.
    We have our own factory with strong in-house R&D and production capabilities, allowing us to design and customize machinery and plywood according to your specific requirements.
  • How can we trust your factory?

    We recommend our customers to visit our factory to see the goods,to verify the real situation of the products, and know more about our factory.
  • Why choose our product?

    We are a specialized manufacturer, not just a trader. We invest heavily in R&D to innovate and perfect our machines, ensuring superior quality and reliability. This focus, combined with our responsive after-sales support, delivers exceptional value. Our mission is to provide cost-effective, advanced machinery that makes quality woodworking accessible worldwide.

Machine FAQ

  • How to proceed the order if I have logo to print?

    First, we will prepare an artwork for your visual confirmation. Next, we will produce a real sample for your second confirmation. If the 'About Us' section on the website is acceptable to you, we will then proceed to mass production.
  • Can you customize products for clients?

    Yes We can customize and produce woodworking machines according to the customer's requirements or drawings.
  • Can your company offer OEM service(put our brand on your machines)?

    Yes. We provide OEM services, including custom branding and machine colors, according to your requirements.
  • What services can you provide?

    We could offer plywood workshop layout design,and different plywood production technology, train professional worker.we have an excellent after-sales service team to ensure that the first time to solve customer after-sales problems.
  • What about installation and after-sales service?

    Only the veneer dryer requires professional installation, which our technicians will perform at your site. Other machines are designed for easy installation by your own technicians, with our remote guidance available.
    If needed, we can arrange for our technicians to assist with installation. The client is responsible for the associated costs (visa, flights, accommodation, and service fees).
     We provide one year as a warranty for all machinery.
    Our priority is manufacturing quality equipment to minimize the need for after-sales support. However, if any issues arise, we are committed to resolving them for you promptly.
  • Could you kindly inform me more about the brands of electrical parts installed in controlling cabinet and machine’s body?

    The electrical components in our control cabinets and machines include reputable brands such as Delta, Tianjia, Newstart, Xingze, and other selected imported brands. The specific brand configuration can be customized based on the buyer’s preference and budget, as it directly influences the final machine price.
  • How long is your delivery time?

    Lead time is usually 15- 28 working days after your deposit confirmation , depending on product type and order quantity.
  • Which Port of loading do you use?

    Qingdao port(Shandong Province) and Lianyungang port(Jiangsu Province).
  • How many countries have your machines been exported to?

    Our machines have been exported to over 50 countries worldwide, including the United States, Germany, Russia, Japan, Australia, Brazil, Saudi Arabia, South Korea, and Nigeria.

Plywood FAQ

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